Your privacy matters to us. This policy explains what information we collect, how we use it, your data rights, and the responsibilities we uphold as a South African business.

Information We Collect

We gather only what’s necessary for site operation, services, and communication with clients and visitors.

• Basic contact details provided via forms (such as name, email, address, and phone number).
• Technical data automatically collected by our website (like IP addresses, browser details, device type, and access times).
• Service and inquiry history related to your engagements with us (like consultation requests and support tickets).
• Cookies and similar technologies used to manage sessions, remember preferences, and analyse site usage.

How We Use Data

Your information is processed only with legitimate purpose, such as administration and improving your experience.

• Manage your account or inquiry and deliver relevant communications about our services.
• Operate, analyse, and protect the integrity of our website and digital services.
• Tailor recommendations and responses to your interests.
• Conduct internal reporting and improvement of our processes and services.

Legal Basis for Processing

We follow South African privacy legislation and POPIA principles for data management and transparency.

Processing is based on our legitimate interests to provide services, comply with law, and further client relationships as permitted by POPIA.

Information Sharing

Your personal details will never be sold. Information may only be shared in the cases below:

• With our authorised team to deliver requested services and maintain the website’s operational needs.
• To comply with legal or regulatory requests as required by South African law.
• With external vendors or service providers acting on our instructions under contractual terms.

Data Security

We implement safeguards to protect your information, including encryption, limited access, and training for team members. Our internal reviews maintain cyber security and compliance with South African data protection standards. However, digital transmission is not free from risk and we cannot guarantee absolute safety.

Your Data Rights

You have the rights outlined below, as detailed under POPIA and other relevant legislation.

• Request access to your data and receive details on processing activities.
• Request corrections to your stored information if it is inaccurate or outdated.
• Object to processing or withdraw your consent for direct communications.
• Request that your data be deleted or restricted, subject to certain legal requirements.

Cookies and Tracking

We use cookies to ensure consistency, security, and performance onsite. You can change your cookie preferences at any time by visiting the cookie policy page.

Cookie Policy Cookie Policy

Contact Us

To exercise your rights or request further information about this privacy policy or data held about you, reach out any time.

Policy Updates and Notices

We may update this policy from time to time. Any changes will be published with a clear update date above.